Shipping policy
Overview
Once an order is placed and the picking and packing of the order has commenced, it will not be possible to cancel the order. We cannot cancel an order whilst it is in transit. Customers accept that by placing an order, all items are considered secondhand collectables and the prices and products are sold as is.
If you need to update your address before shipment, please contact us and we'll resolve this for you (there is no need to cancel in these cases).
Handling Times
Once an order has been placed, it will be shipped out between 1-5 business days.
This may depend on things like size of the order, or other factors.
If there is a further delay in processing your order, such as an item being unexpectedly out of stock, you will be contacted regarding this.
Card Packaging
Cards are sent in a sleeve, or sometimes several cards in a sleeve if applicable, and taped to a piece of cardboard.
Untracked Letter Mail and Tracked Letter Mail will be sent in a rigid mailer.
Tracked parcels will be sent in a rigid mailer, or if a larger amount of cards, a small box.
Special cards and/or individual cards over a certain amount, will be sent in top loaders.
Some packaging and delivery may differ depending on what's available and how large an order is.
Australian Shipping
We currently offer shipping via Australia Post using Untracked Letter Mail, Tracked Letter Mail and Tracked Parcel shipping to Australian residents.
Larger orders (and orders over $50AUD) may be upgraded to Tracked or Tracked Parcel shipping at no extra charge.
Please note, if you choose Untracked Letter Mail, we will not be able to track your parcel. Customers accept responsibility for any associated risks.
Delivery Timeframe Once Shipped:
Untracked Letter Mail: 5 business days - up to 4 weeks*
Tracked Letter Mail: 5 - 12 business days
Tracked Parcel: 3 - 8 business days
Please note that with all shipping methods, some may arrive faster, or slower, than described. Please use this as a guide only.
We highly recommend using tracked options only.
*We have found recently that this method, untracked, is sometimes taking between 3-4 weeks for some customers. We ask that our customers please remain patient as it will arrive, but untracked letters are taking longer than usual lately.
International Shipping
We currently offer international shipping via Australia Post to three countries: New Zealand, Canada and United States.
We offer Untracked Letter Mail for New Zealand residents, as well as Tracked Parcel shipping to all three overseas countries.
Responsibility of any and all extra or unforeseen import charges, fees, customs additional charges, and any other applicable charges, are sole responsibility of the customer. This includes the new USA shipping tariffs and duties (which should always be included in our prices, but contact us if you require any assistance regarding these tariffs).
Once your (tracked) parcel arrives in the destination country, it will be taken over by a major local carrier, i.e. USPS.
Delivery Timeframe:
Overall, International Shipping will take between 1-5 weeks to arrive. This may depend on when it clears Customs in Australia, as well as overseas.
Please feel free to reach out and let us know if you are from another country, so we can look into adding shipping options!
Combining Orders/Shipments
Rummage Collectables may automatically combine or consolidate orders or shipments where possible. This means, if there is more than one open order on your account and going to the same address, you may receive a postage refund and the orders may be shipped out together.
This is not a guarantee, and sometimes these things are missed.
Alternatively, if you would like to have two orders ship out together, please reach out as quickly as possible so our team can organise this.
Delivery Issues That May Arise
While most of our orders arrive without issues, occasionally some things may occur. For any delivery issues that arise, or may arise, please contact our team immediately. Please see more information below.
Parcel appears lost (tracked orders only):
If your tracked package hasn't moved in an unusual amount of time, please contact us and we will lodge an enquiry with Australia Post on your behalf.
Damaged on arrival:
Please first take pictures of the outside of the packaging, and also any details that will help us in an investigation. Please contact us immediately, and our team will be able to assist you with this.
Delivered to the wrong address:
Please contact us immediately if you suspect your package has been delivered to an incorrect address. There are some things that can be checked first, and we will work with you, and Australia Post to find your parcel as best we can.
Untracked orders:
As these cannot be tracked, we are unfortunately unable to lodge investigations for any untracked mail. Please keep this in mind when selecting shipping method. We highly recommend only purchasing tracked shipping options.